iCue Smart Care Assistant _ Customer Experience Insights_P3

Booth No: K404

Characteristic

iCue Smart Care Assistant – User Testimonials

Enhancing Care Efficiency and Quality
Home-based long-term care involves collaboration from multiple individuals (e.g., caregivers, family members, foreign caregivers), and the iCue Smart Mattress provides real-time data and alerts that prompt caregivers to perform necessary care actions on time. This is especially helpful for preventing bedsores caused by prolonged immobility, ensuring regular repositioning of residents and reducing the likelihood of human oversight. The daily iCue data report shared at 9:00 AM in the LINE group reassures family members, contributing significantly to improving the reputation and satisfaction of Berahan's services.

Data-Driven Decision Making
The home care team can develop more precise and personalized care plans. The iCue system generates daily reports on sleep and activity, enabling caregivers to understand residents’ nighttime activity and health conditions, which helps adjust care plans accordingly.
For example, one resident, Mr. Lin, had a frequent night-time exit rate of 10-17 times starting from week 36, possibly due to tumor-induced pressure on nerves causing false bowel urges. This prompted further discussion with the doctor and adjustments to the caregiver’s schedule to reduce the time spent in bed, encouraging walks and chats with neighbors. By week 44, the nighttime exits decreased to 9 times, and the average rest efficiency improved from 76% to 90%.

Reducing Caregiver and Family Stress
As a reliable monitoring tool, the smart mattress reduces the concerns of family members and novice caregivers about the quality of care, offering psychological comfort. For example, the turning data of resident Mr. Gao shows that the newly hired Indonesian caregiver was able to understand and properly execute daily care routines, regularly turning and patting the back to maintain skin integrity and prevent complications like pneumonia.

Clear and Flexible Management Reports
In home service institutions, residents’ physical conditions can change rapidly. When a change in bed usage occurs (e.g., for the 4th bed), Berahan can manage mattress users and create LINE care groups through the iCue management backend. The system allows for easy replacement of users and flexible search for specific data from a certain period, providing real-time, supportive data for evaluation and decision-making.
— Plahan Home Care Institution

Improved Safety and Reduced Incidents
After using the iCue Smart Mattress system, we have been able to prevent elderly residents from leaving their beds without supervision, significantly reducing incidents. It provides a helpful assistant that ensures the safety of the elderly while easing the burden on busy caregivers.
— Private Yen En Elderly Long-Term Care Center, New Taipei City

Peace of Mind and Better Communication
Using the iCue mattress has made us feel more at ease, as it not only alerts us about the safety of residents moving in and out of bed but also helped us identify signs of sleep apnea in one resident. The data has eased the pressure on caregivers and established a smooth communication channel with the family, reducing the stress associated with caregiving.
— Le An Residential Long-Term Care Institution